Resilience is one of those words that's almost impossible to argue with. Of course we want to be resilient. We want to be able to cope when life gets difficult, recover after setbacks and keep going when things don't quite work out as planned. The problem is that resilience has also become something of a workplace cure-all. If employees are exhausted, overwhelmed or struggling, the response is often to help them become more resilient: perhaps a wellbeing webinar, some mindful

You know what needs doing. The email is still sitting there, patiently. The washing has been in the basket long enough that it may now qualify as a permanent fixture. You've been meaning to book that appointment for about three weeks, and you've thought about it — really thought about it — more times than it would have taken to just pick up the phone. None of this has slipped your mind. That's the part that makes it confusing. You haven't forgotten. You've thought about it at