You know what needs doing. The email is still sitting there, patiently. The washing has been in the basket long enough that it may now qualify as a permanent fixture. You've been meaning to book that appointment for about three weeks, and you've thought about it — really thought about it — more times than it would have taken to just pick up the phone. None of this has slipped your mind. That's the part that makes it confusing. You haven't forgotten. You've thought about it at